Buyer Protection

Buyer Protection is designed to increase trust on AureMarket when an eligible order has a qualifying problem: item not received, significantly not as described (SNAD), damaged in transit under covered conditions. AureMarket is a marketplace platform; sellers remain primarily responsible for fulfilling orders as listed.

To qualify, all of the following generally must be true:

• You paid through AureMarket's official checkout (not off-platform);
• The order status reflects a completed payment;
• You open a case within the published time window for the issue type;
• You provide requested evidence in good faith;
• The item and category are not excluded under this policy;
• You have not already received a full recovery via refund, return, or chargeback for the same issue.

Local pickup / AureMeetup is not covered. Meetup is cash at the venue. The house does not hold those funds. Inspect, then pay, or walk away. "Not received" after a handoff is not a Buyer Protection case.

• Item not received (INR): Tracking shows no delivery (or no valid tracking when required) and the seller cannot demonstrate delivery within policy timelines.
• Significantly not as described: Material differences from the listing (wrong item, major undisclosed defects, substantially incorrect condition, missing critical parts represented as included). Minor subjective preferences and disclosed flaws are not SNAD.
• Damaged in transit: Damage consistent with shipping, reported promptly with photos of item and packaging, where the buyer cooperates with carrier claims if requested.

• Buyer's remorse or change of mind (unless the listing expressly allows returns);
• Issues disclosed in the listing or reasonably visible in photos;
• Wrong size/fit when measurements or size charts were provided accurately;
• Damage after delivery caused by the buyer;
• Orders paid or completed outside AureMarket;
• Prohibited or illegal items;
• Cases opened after the deadline without a documented exceptional reason;
• Duplicate recovery (already refunded or won via chargeback);
• Business consequential losses (lost profits, emotional distress);
• Digital goods or services unless expressly covered in a program addendum;
• Titled vehicles, motorcycles, and boats: title brands, flood, salvage, rebuilt, lemon, odometer, liens, registration, and mechanical condition. No authenticity review applies to titled metal.
• Vehicle hammers paid by wire, cashier's check, or a third-party escrow the parties choose (not official salon card checkout) — those funds are not a Buyer Protection card refund.

• INR: Open within 30 days after the latest estimated delivery date (or 30 days after the order date if no estimate was provided and no tracking exists).
• SNAD / damage: Open within 7 days of delivery confirmation (or actual receipt if earlier and documented).

AureMarket may extend windows for documented carrier delay or platform outage. Deadlines are measured in calendar days unless stated otherwise.

1. Open the purchase in your orders and choose Open dispute.
2. Select the reason that best fits.
3. Submit a clear description and evidence (photos, video, tracking screenshots).
4. Respond to requests from the seller or AureMarket within the stated response window (typically 3–5 business days).

Sellers are generally given a chance to resolve (provide tracking, accept a return, issue a partial refund, or rebut with evidence). If the parties do not resolve, AureMarket may decide based on the record. Possible outcomes include: full refund, partial refund, return for refund, no action, or escalation. Refunds are typically returned to the original payment method via our payment processor and may take several business days to appear.

If a return is required, we may issue a prepaid label or require the buyer to ship to a designated address by a deadline. Failure to return when required may result in denial or reversal of protection.

Items approved for return must be sent back in the same condition as received (reasonable inspection excepted), with all original accessories represented in the listing. AureMarket or the seller may refuse protection if the returned item differs, is incomplete, or shows new damage. Title and risk during return shipping follow the instructions in the case decision.

If you file a chargeback or payment dispute with your bank while a Buyer Protection case is open, AureMarket may close the case or suspend review to avoid double recovery. Filing false chargebacks may result in account limits. Banks and card networks apply their own rules, which AureMarket does not control.

Serial or abusive claims, fraud, collusion, or evidence manipulation may lead to case denial, account suspension, collection of amounts wrongly paid, and referral to law enforcement where appropriate. We may limit Buyer Protection for accounts with elevated risk scores.

This policy is part of the Agreement with AureMarket. It does not expand warranties beyond what is stated, does not make AureMarket the seller of user-listed goods, and does not waive limitations of liability in the Terms of Service. We may update this policy; the effective date will change when we do.